Guest Reviews of Sheraton Hanoi Hotel Based on a 1 (poor) to 5 (excellent) rating system

3.8 Overall
4.7 Rooms
0.8 Location
1.7 Service
5.0 Facilities
What people say about: Service (show overall reviews)
Showing: all reviews positive negative
  1.  
    beautiful pool and beautiful staff!

    TripAdvisor, 03 Jun 2009

  2.  
    The positives: -- good landscaping gives it a quiet feel in this otherwise sometimes hectic town -- "Nutz bar" the hotel bar is open later than almost everywhere in town -- lobby staff are always extremely friendly and helpful, to guests and non guests Negatives -- it is a 10 - 15 minute taxi ride to the center of town (personally, I like the neighborhood) -- as an earlier review said, gym staff must be half deaf as they not only blast music so loud that no other conversations can be heard, but the volume of their aerobics teachers has chased most foreigners out of the gym.

    Yahoo! Travel, 29 Jul 2008

  3.  
    Very friendly staff and decent amenities.

    TripAdvisor, 11 May 2009

  4.  
    The staff is friendly, but not warm.

    TripAdvisor, 01 Jan 2009

  5.  
    The decor was lovely and the staff very friendly and helpful.

    TripAdvisor, 26 Nov 2008

  1.  
    Every request was met with a smile and PROMPT service.

    TripAdvisor, 12 Oct 2008

  2.  
    That being said, the hotel was very nice, super clean, friendly and knowledgeable staff and a great gym.

    TripAdvisor, 24 Sep 2008

  3.  
    The staff and especially the door girls ( who opened the front doors every time you came near ) were very friendly and helpful.

    TripAdvisor, 04 Aug 2008

  4.  
    Room Service: Ok, yeah, we mostly found some really great Vietnamese cuisine in the city, but when we wanted to just relax one night, the room service food and service was great.

    TripAdvisor, 02 Aug 2008

  5.  
    While abrupt gym staff wouldn’t turn some people off a hotel, it did me.

    Yahoo! Travel, 24 Jun 2008

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