Guest Reviews of Intercontinental Hotel Hanoi Westlake Based on a 1 (poor) to 5 (excellent) rating system

2.3 Overall
4.4 Rooms
1.2 Location
1.1 Service
1.9 Facilities
What people say about: Service (show overall reviews)
Showing: all reviews positive negative
  1.  
    Check-in/out was seamless, and the bellboy Thanh was friendly.

    TripAdvisor, 16 Jun 2009

  2.  
    Good services as you would expect from any InterContinental.

    Booking.com, 08 Apr 2009

  3.  
    The hotel staff were really good.

    TripAdvisor, 05 Jun 2009

  4.  
    The pool, service, breakfast, and drinks service is excellent.

    TripAdvisor, 04 Jun 2009

  5.  
    I was disappointed by the concierge as they seemed very generic in attending to requests.

    TripAdvisor, 26 May 2009

  1.  
    My wife and I spent a few days here in April and were immediately taken by the level of hospitality displayed by the staff from the doorman to the Chefs in the restaurants.

    TripAdvisor, 27 Apr 2009

  2.  
    For those familiar with Hanoi, it is magical, interesting and friendly as well as noisy, chaotic and indifferent.

    TripAdvisor, 14 Apr 2009

  3.  
    Business Center service was good as for the breakfast who is quite amazing.

    TripAdvisor, 12 Apr 2009

  4.  
    Beautiful Hotel, bit impersonal though

    TripAdvisor, 31 Mar 2009

  5.  
    .attentive

    TripAdvisor, 22 Mar 2009

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