Guest Reviews of Intercontinental Hotel Hanoi Westlake Based on a 1 (poor) to 5 (excellent) rating system

2.3 Overall
4.4 Rooms
1.2 Location
1.1 Service
1.9 Facilities
What people say about: Overall (show overall reviews)
Showing: all reviews positive negative
  1.  
    Service is great, as would be expected of the IC.

    TripAdvisor, 16 Jun 2009

  2.  
    Good services as you would expect from any InterContinental.

    Booking.com, 08 Apr 2009

  3.  
    A beautiful idyllic hotel, calm and soothing sitting over the lake, quite expensive, but worth it if you can afford it, about 10 minutes in a taxi to the centre, so be prepared to get taxis around a lot, but be sure to pay no more than $5 instead of the hotels recommended $10!

    Asiarooms.com, 01 Nov 2008

  4.  
    Unique Experience

    Travelocity, 01 Dec 2007

  5.  
    We had a lovely room with a lake view and balcony.

    TripAdvisor, 05 Jun 2009

  1.  
    Laundry (despite a small load), was incredibly expensive.

    TripAdvisor, 04 Jun 2009

  2.  
    I was disappointed by the concierge as they seemed very generic in attending to requests.

    TripAdvisor, 26 May 2009

  3.  
    My wife and I spent a few days here in April and were immediately taken by the level of hospitality displayed by the staff from the doorman to the Chefs in the restaurants.

    TripAdvisor, 27 Apr 2009

  4.  
    From the hotel manager to housekeeping, the staff was friendly and on top of every request that we had.

    TripAdvisor, 14 Apr 2009

  5.  
    After my terrible experience at Sofitel Plaza Hanoi, I had decided to stay in this hotel.

    TripAdvisor, 12 Apr 2009

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