The concierge wasn't very helpful and recommended some sub-par restaurants so you're better off using Tripadvisor or asking the locals.
TripAdvisor, 02 Apr 2009
Expensive services too...
TripAdvisor, 22 Mar 2009
Their tours were great (I took three while in Vietnam), but also expensive, although not over-priced in my estimation.
TripAdvisor, 28 Feb 2009
Very pleasently surprising as many reviews seemed fairly negative about this hotel.
TripAdvisor, 27 Dec 2008
Bad rooms - high price
TripAdvisor, 27 Oct 2008
Marginally expensive
TripAdvisor, 26 Oct 2008
The front desk staff were not as efficient as I would have expected.
TripAdvisor, 26 Oct 2008
The hotel is expensive compared with other comparable options in Ha Noi although that said, unlike other reviews I found the premises to be of a high standard.
TripAdvisor, 26 Oct 2008
The bar was expensive.
TripAdvisor, 26 Oct 2008
The pool area is pretty nice, but food / drink service was slow.
TripAdvisor, 19 Aug 2008