Guest Reviews of Planet Hollywood Hotel And Casino, A Sheraton Resort Based on a 1 (poor) to 5 (excellent) rating system

4.1 Overall
4.3 Rooms
4.9 Location
2.1 Service
1.9 Facilities
What people say about: Service (show overall reviews)
Showing: all reviews positive negative
  1.  
    The reception staff weren't very friendly and really only give you the minimum required attention.

    TripAdvisor, 24 Jun 2009

  2.  
    the hotel and staff were great - i wasn't very thrilled with the pool area - having one big pool would have been great.

    Expedia, 23 Jun 2009

  3.  
    My only complaint was that the drink service in the slot area was extremely slow and few and far between.

    hotels.com, 22 Jun 2009

  4.  
    Entertainment concierge staff was excellent, helpful and happy.

    Priceline, 21 Jun 2009

  5.  
    Very nice location ,but disappointing service.

    Yahoo! Travel, 16 Jun 2009

  1.  
    All of the staff were friendly.

    IgoUgo, 10 Jun 2009

  2.  
    Also, the customer service staff weren't quite as friendly/accommodating as other hotels that I've stayed at such as MGM and the Westin.

    Travelocity, 01 Jun 2009

  3.  
    valet service is fast and friendly.

    Orbitz, 17 Mar 2009

  4.  
    The new look seems nice, but after my third stay there, it is shocking to see that all the employees I encountered seemed very rude, and unhappy, obviously not satisfied with their jobs.

    TravelPost.com, 13 Aug 2008

  5.  
    Overall, we felt it is a very nice hip hotel with a well trained and attentive staff.

    Citysearch, 05 Jan 2008

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