Guest Reviews of The Westin Hotel Chicago River North Based on a 1 (poor) to 5 (excellent) rating system

4.2 Overall
4.5 Rooms
3.5 Location
3.1 Service
2.9 Facilities
What people say about: Service (show overall reviews)
Showing: all reviews positive negative
  1.  
    Clean and comfortable with a great staff.

    Priceline, 23 Jun 2009

  2.  
    The front desk staff was friendly and helpful, the bellmen and guest services crew went out of their way to assist with plans both inside and outside of the hotel, and the lobby bar crew are experts at serving business groups -- attentive but not overbearing.

    TripAdvisor, 08 Jun 2009

  3.  
    The staff was friendly and very accommodating.

    MYTravelGuide, 03 Jun 2009

  4.  
    Great service, very clean, great drinks and food at the lobby lounge and shushi bar.

    Expedia, 20 May 2009

  5.  
    The concierge was very helpful, taking several minutes to explain how to get to different locations and recommending several restaurants within walking distance.

    hotels.com, 13 May 2009

  1.  
    Rooms are nice, but it was negated by loud construction blatent lying of the hotel staff about the construction.

    IgoUgo, 11 May 2009

  2.  
    I love the hotel, service was great, but I was overcharged for one single night of parking.

    Yahoo! Travel, 09 Apr 2009

  3.  
    Very friendly staff and adequate housekeeping.

    Travelocity, 01 Mar 2009

  4.  
    The hotel is located near many Chicago attractions and the attentive staff really helped us find our way around Chicago.

    TravelPost.com, 30 Jan 2009

  5.  
    The staff was friendly and very accommodating.

    Priceline, 03 Jun 2009

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