The main reason is the extremely inadequate service, not only relative to the price, but also relative to the fact that this resort is located in Thailand, a country well known for its hospitality and top service in high end resorts.
TripAdvisor, 30 Apr 2008
The spa service was excellent and the employees were friendly.
TripAdvisor, 26 Apr 2008
But was quiet with friendly staff – exactly what I needed to relax and unwind after 14 months without a holiday.
TripAdvisor, 07 Apr 2008
The hotel staff were wonderful and very welcoming, the restaurant was fantastic including the breakfast and reasonably priced.
TripAdvisor, 13 Feb 2008
sort of place that employs cheap labour and has a fast turnover of staff.
TripAdvisor, 21 Jan 2008
Beautiful place, awful management
TripAdvisor, 01 Jan 2008
And be aware a new bar was just setting up – and testing their sound system - right next to Sri Lantas restaurant which is not going to do much for the ambiance I fear it will be all downhill from here largely due to poor management.
TripAdvisor, 23 Nov 2007
There's not enough staff.
TripAdvisor, 27 Aug 2007
Lying on the sun lounger with the attentive staff providing drinks from the bar made me feel like I was in a private villa.
TripAdvisor, 09 Mar 2007
Food at the restaurant was lovely, though we did feel a bit like guniea pigs for ALOT of new staff that were in training...
TripAdvisor, 10 Nov 2006