Guest Reviews of James Cook Hotel Grand Chancellor Based on a 1 (poor) to 5 (excellent) rating system

Basic room with just a double bed which was very difficult for a couple to sleep in.

HotelClub, 22 Apr 2009

Odd hotel set up.

TripAdvisor, 22 Apr 2009

Parking is expensive and not easily accessible.

hotels.com, 19 Apr 2009

The room was avergae size and felt neither spotlessly clean or particularly dirty.

TripAdvisor, 09 Apr 2009

CONS: Inability of staff to provide room type booked - 3 room changes at checkin and then wrong room rate applied.

Booking.com, 31 Mar 2009

CONS: Inability of staff to provide room type booked - 3 room changes at checkin and then wrong room rate applied.

Booking.com, 31 Mar 2009

The service was mediocre in the lounge - where breakfast was served, and in the restaurant which caters more for the 'eat as much as you can buffet ' than for a la carte.

TripAdvisor, 28 Mar 2009

Having said all this, the location is excellent and if you are planning to stay in Wellington for a short time and want to walk to most of the sights then fine - just dont expect great service too, you wont get it!

TripAdvisor, 28 Mar 2009

Room service menu prices are expensive for the quality of the food here.

TripAdvisor, 01 Mar 2009

The mini-bar was well-stocked but expensive.

TripAdvisor, 01 Mar 2009