From our experience, the staff were discreet, rather than overtly friendly.
TripAdvisor, 17 Jun 2009
PROS: - Great Location- Near Metro and JR lines - Helpful Staff, Free Internet.
agoda, 09 May 2009
Excellent Service, Good Views of Tokyo from the upper floors and very convenient for the 2 nights that we stayed.
Expedia, 06 May 2009
THe staff were delightful and we had rooms with fabulous views.
Asiarooms.com, 01 May 2009
The concierge, reception staff are incredibly helpful, with great English.
TabletHotels, 01 May 2009
The staff was wonderful and very helpful.
HotelClub, 25 Apr 2009
The staff was very polite and helpful.
hotels.com, 16 Apr 2009
Excellent service and very helpful staff in the best Japanese tradition.
HolidayCity, 10 Dec 2008
The staff was excellent, and most spoke English, but that doesn't mean that you shouldn't learn some Japanese before going to Tokyo (It makes everything easier).
Travelocity, 01 Oct 2008
The staff was very friendly and knowledgeable.
Yahoo! Travel, 02 Dec 2007