Guest Reviews of Novotel Baiyun Airport Hotel Guangzhou Based on a 1 (poor) to 5 (excellent) rating system

The service is helpful but their english isn't great.

agoda, 07 May 2009

everything is fine,except I was looking for cantonese food and I could not find much,but the food in the restaurant is good and exelent service,we are satisfied..

HolidayCity, 27 Mar 2009

Priced reasonably, beautifully appointed, good bed and helpful staff.

Travelocity, 01 Mar 2009

PROS: The staff is exceptional -- all spoke English, even the maid.

Booking.com, 08 Feb 2009

This is an international hotel, which means that it doesn't have much Chinese character, but the staff are unfailingly friendly and ever-smiling, so that part of the Chinese natures comes through OK.

TripAdvisor, 20 Oct 2008

The service was very good with most of the staff speaking some English.

hotels.com, 01 May 2008

Staff was very friendly, but maybe because hotel is new, were a little confused at times over billing services to room etc.

Yahoo! Travel, 02 Apr 2008

All convineinces are available and the room service is very good at all times of the day or night.

agoda, 14 Mar 2009

PROS: Convenient, clean, accessible and friendly and helpful staff..

agoda, 05 Mar 2009

Good service and professional staff.

agoda, 26 Feb 2009