Guest Reviews of Fairmont Hotel Vancouver Based on a 1 (poor) to 5 (excellent) rating system

4.7 Overall
4.4 Rooms
3.8 Location
4.6 Service
4.4 Facilities
What people say about: Service (show overall reviews)
Showing: all reviews positive negative
  1.  
    Very unfriendly.

    TripAdvisor, 14 Dec 2008

  2.  
    With the exception of the concierge, they were generally discourteous and rude.

    Yahoo! Travel, 28 Sep 2008

  3.  
    The Hotel is in a fantastic location, the service is great and the price is moderate (on discount sites).

    TravelPost.com, 12 Aug 2008

  4.  
    The gold floor is situated on floor 9 and you get your own private check-in desk (always friendly and ready to help you at any time), your own private lounge with free access to computer and printer, private kitchenette area where all hot/soft drinks are free (there's an honour bar for alcoholic drinks), canapes served between 5 and 7 each day (very tasty) and breakfast served in the private lounge (very good breakfast).

    TripAdvisor, 21 Nov 2008

  5.  
    Customer service was awful.

    TripAdvisor, 14 Nov 2008

  1.  
    The staff were very friendly, but always had thier hand out for a tip.

    TripAdvisor, 18 Oct 2008

  2.  
    The room was outstanding and the food and service were very good.

    TripAdvisor, 12 Oct 2008

  3.  
    Excellent service and amenities.

    TripAdvisor, 17 Sep 2008

  4.  
    They don't even have a proper towel washing policy for environmentally friendly guests.

    TripAdvisor, 15 Sep 2008

  5.  
    The staff are so welcoming and friendly, the standard of service exceptional.

    TripAdvisor, 26 Aug 2008

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