The place was nice, but the employees especially the front desk staff were unfriendly, and moreover, would not give us an upgrade or assist us in any way when our reservation was made incorrectly.
Yahoo! Travel, 26 Jun 2009
Awful Customer Service
Yahoo! Travel, 26 Jun 2009
In summary - it is a rather average hotel, especially considering (or maybe because) it's a Sheraton.
TripAdvisor, 31 Dec 2008
We found a few problems at this hotel.
TripAdvisor, 10 Dec 2008
but lacking in the service part.
TripAdvisor, 10 Dec 2008
Now comes the worst experience of our trip.
TripAdvisor, 10 Dec 2008
The rooms are very small, and it's no excuse saying that this is Vancouver - there are a lot of Hotels in Vancouver with larger rooms.
TripAdvisor, 12 Nov 2008
I hate it when I go to a Hotel and the TV remote is missing, or the alarm clock has the wrong time, or the bathroom grouting is old and moldy.
TripAdvisor, 12 Nov 2008
We didn't have enough room in the closet for our coats and clothes (that dresser is TINY!
TripAdvisor, 06 Nov 2008
So she sent us to Lombardo's, just a block away, and we had the worst experience.
TripAdvisor, 06 Nov 2008