When we arrived to check in, it was only 1pm and there were no rooms ready.
TripAdvisor, 08 Jun 2009
So in short this hotel is not as good as people make it out to be.
TripAdvisor, 28 Apr 2009
Rooms were a bit small but worked out ok.
Orbitz, 25 Apr 2009
Restaurants – We were very disappointed with the slow service in the Kabuki Japanese Restaurant.
TripAdvisor, 09 Apr 2009
The staff were incredibly slow to the point of being totally annoying which to us is unacceptable in a 5 star hotel.
TripAdvisor, 09 Apr 2009
We also found the service lacking in the Breakfast Room.
TripAdvisor, 09 Apr 2009
We were very disappointed with this hotel.
TripAdvisor, 05 Mar 2009
Average room, though room service and food ordered was very nice.
TripAdvisor, 05 Mar 2009
The concierge service was impersonal and failed to meet expectations.
hotels.com, 19 Feb 2009
The room wasn't particularly spacious but was beautifully furnished and exceptionally clean - top marks to housekeeping.
TripAdvisor, 29 Jan 2009